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This week, I went over to Bluesky and asked people who'd left Mastodon why they left, and lots of people told me. I grabbed the replies and crunched them and wrote up a summary. I think it's really interesting and often kind of wrenching.

https://erinkissane.com/mastodon-is-easy-and-fun-except-when-it-isnt

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in reply to Erin Kissane

This article is fantastic, Erin! And what a cool experiment to do.

I actually almost bounced off of Mastodon originally because of the two highest frequency feedback points here. I'm really glad I pushed through it but I really, really get why most people don't.

Tagging @Gargron , since you basically did a bunch of free product work for the Mastodon team. 😀

in reply to EVHaste

Thank you! I had to try three times—my first two instances blew up after I wandered off because it was so quiet.

Eugen is probably so sick of seeing my name come up at this point, but I tried to express my very real sympathy in this post.

@Gargron

in reply to Erin Kissane

"If I were Eugen Rochko, I would die of stress." Not that far off the truth! I resonate with a lot of the points in the post. Frustrating that even as we improve the UX people throw around so many (sometimes outdated) tips that it makes newcomers feel overwhelmed anyway.
in reply to Eugen Rochko

Yeah, that's a bummer. I try to provide gentle, private feedback to the unsolicited-tip dogpiles.

My hope is that if, culturally, we got to this point where providing alt-text is part of the Mastodon identity (which is rad af), we should be able to do the same thing for the new user welcome and not dogpile folks for perceived CW transgressions, etc.

in reply to Eugen Rochko

I really appreciate the work you do, and I have a little bit of insight into some of the pressure (and constant yelling and assumptions of bad faith) from my work elsewhere. I couldn't hack it for long, myself.

Thanks for reading!

@Haste

in reply to Eugen Rochko

As an older, not very techie person, I find the tips overwheming and stay away from them. I have just been trying to find interesting people, but am unsure if I am even seeing who is in my own instance, let alone others. Thanks for trying to keep people happy and for doing this research.

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