#OnlineEvent - #Aotearoa / #NewZealand - Why can't I fix my washing machine?

15 Sept 2026, 1:00 pm – 2:00 pm

"How New Zealanders are getting a bad deal on repair – and what the UK shows is possible.

When a washing machine fails, dirty laundry piles up while owners wait weeks for an authorised repairer. Even simple faults can become expensive repairs once call-out fees and labour charges are added.

Yet many common repairs are straightforward. Replacing a door gasket, detergent hose or drain pump doesn't require specialist qualifications – just basic tools, practical skills, and access to the right information and parts.

So why is repair support so difficult to access?

We investigated ten popular washing machine brands in New Zealand, grading each manufacturer on whether owners can access repair manuals and purchase spare parts. We found a pattern of barriers that prevent owners from carrying out simple repairs themselves.

Then we repeated the investigation in the UK using the same manufacturers.

The results were dramatically different. Many brands that restrict repair support in New Zealand provide UK consumers with detailed manuals, online parts catalogues, stock availability and direct ordering.

The barriers to repair are not technical or logistical. Manufacturers already have the systems needed to support repair – they simply choose not to make them available to New Zealand consumers.

The webinar will be recorded and shared with registered participants."

Audience: Open to all
Cost: Free entry
Venue: This is an online event
Maximum Capacity: 500

Learn more and to register (pre-registration required):
repairnetworkaotearoa.org.nz/r….

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